Privacy Policy

ALEEYA FLORIST AND GIFTS (also referred to as “we”, “us” or “our”) understands and recognizes the importance of maintaining the privacy of customers, friends, registered members (“Members”) and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

  • the personal information we may require from you when you visit our website, respond to our emails, place orders via mail , or otherwise contact us via telephone or online feedback
  • the reasons we gather information from you,
  • how we gather it,
  • what information do we gather,
  • how we use the information gathered, and
  • how to limit communication from us.

At ALEEYA FLORIST AND GIFTS , we value your privacy. We will never give, lease, sell or disclose your personal information. Any information you provided to ALEEYA FLORIST AND GIFTS at any of our stores, over the phone and/or online (WWW.ALEEYAFLORIST.COM.MY) will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions at all about our privacy policy, please email us at

Why do we gather information?

ALEEYA FLORIST AND GIFTS gathers personal information to help improve our products offerring and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers, promotions and discounts from us.

We are committed to keeping customer information confidential and used solely for the purpose of serving you better.

What information do we gather?

We gather information through our Web Site and telephone, including but not limited to the followings:

  • when customers place an order, when customers participate in our forums, surveys, contests, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
  • when customers engage in other activities, services, products and resources we make accessible to our customers, members or users.
    Depending on how you are interact with us, we gather some or all of the following types of information:
  • your name, address, telephone number, email address,
  • billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
  • the info, if you choose, or are otherwise required to, enter such information,
  • products purchased and occasion type (for example, Valentine’s Day, Mother Days, etc),
  • any promotion or gift card code and related information
  • Message and gift recipients’ names, addresses, telephone numbers and email addresses


Information is gathered when you place an order, registration, or other process is started but not completed or cancelled.

How do we use the information gathered?

We use information we gathered to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from  ALEEYA FLORIST AND GIFTS

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensor, Merchants and Associates (as these terms are defined in the Terms of Use).

Please note that any personal information you reveal or post on our public forums (as defined in the Terms of Use), such as a message board, chat room, discussion group, folder, survey, contest, user review and forum, and all User Submissions, are not protected by this Privacy Policy. The information which you provide on such public forums are at your own risk.

Consent to Transfer and Submission

ALEEYA FLORIST AND GIFTS is operated from Malaysia. If you are located outside Malaysia, please be aware that any information you provide to us will be transferred to Malaysia. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.

In addition, if you provide information to us regarding other individuals (such as your message or gift recipients), you have obtained approval from them to disclose such information.


Correction to information previously provided

If you would like to update or correct information previously provided to us, please contact us with your new information, including your complete name, postal address, and email address to

Your Comments

ALEEYA FLORIST AND GIFTS welcomes feedback concerning this Privacy Policy. Please send your comments and questions to